Welcome to the Marlow Fashion FAQ page!
We’re here to answer your most common questions about our services, policies, and products. If you have a question not covered here, feel free to contact us!
1. Where do you ship?
We currently ship only to the United States. Currently no international shipping.
2. What is the shipping cost?
We offer Free shipping on all orders with no minimum purchase requirement.
3. How long does delivery take?
- Handling time: 1–2 business days (Monday–Friday)
- Transit time: 4–7 business days (Monday–Friday)
- Order cut-off time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
- Total estimated delivery time: 5–9 business days
4. What is the cut-off time for orders?
Orders placed before 5:00 PM (GMT-05:00) EST are processed the same business day. Orders placed after 5:00 PM will be processed on the next business day.
5. Can I track my order?
Yes. Once your order is shipped, you’ll receive a confirmation email with tracking details to monitor your delivery status.
6. What payment methods do you accept?
We accept the following payment methods:
- Shop Pay
- Google Pay
- Visa
- MasterCard
- American Express
- UnionPay
-
Apple Pay
7. What is your return policy?
We accept returns within 30 days of delivery. If you need to return an item, please contact our customer support team or visit our Return and Refund Policy page for more information.
8. Do you offer exchanges?
We currently do not offer direct exchanges.
9. Are my payment details secure?
Absolutely! We use secure, encrypted payment channels to protect your information. Our website complies with industry-standard PCI-DSS regulations.
10. Contact Information
We’re here to assist you with any questions or concerns. Our support team will get back to you as soon as possible.
📧Email: support@marlowfashion.com
📞Phone: +17024360697
📍Address: 1316 W Sunset Rd, Henderson, NV 89014, United States
🕒Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM
⏱️Response Time: We will do our best to answer your email within 1-2 days.