Privacy policy

Last updated: March 11, 2024

This Privacy Policy describes how Marlow Fashion (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from marlowfashion.com (the "Site") or otherwise communicate with us. By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Services.

1. Information We Collect
We collect personal information from various sources to provide our Services, including information you provide directly to us and information we automatically collect.

Personal Information You Provide

  • Contact Details: Name, email address, phone number, billing/shipping address.

  • Order Information: Order history, payment details, order status, shipping address.

  • Account Information: Username, password, security questions for account access.

  • Customer Support Information: Communications through our contact or support forms.

Information We Automatically Collect

  • Usage Data: Device information, IP address, browser type, and your interactions with our Site using cookies, pixels, and other tracking technologies.

Information from Third Parties

  • Vendors & Service Providers: We may receive personal information from third-party service providers, such as payment processors, cloud storage, and analytics platforms, that help us operate our Site and provide services.

2. How We Use Your Information
We use your information for the following purposes:

  • To Provide Services: Process orders, manage accounts, send notifications related to your orders, purchases, returns, exchanges, and communicate with you about your account.

  • For Marketing & Advertising: Send marketing communications (via email, SMS, or postal mail) and personalize advertisements based on your preferences.

  • To Improve Services: Analyze user interactions with our Site and enhance your shopping experience.

  • Legal & Compliance: Comply with applicable legal obligations, respond to lawful requests, and enforce our terms of service.

3. Data Sharing and Disclosure
We may share your personal information in the following situations:

  • Service Providers: Vendors and partners who help with payment processing, shipping, marketing, IT support, and customer service.

  • Business Transfers: In connection with a merger, acquisition, or sale, your personal information may be transferred to new owners.

  • Legal Requirements: We may disclose your personal information to comply with legal obligations or to respond to lawful requests (e.g., subpoenas, search warrants).

  • Affiliates & Partners: We may share data within our corporate group or with partners to improve business operations, such as marketing and advertising.

4. Cookies and Tracking Technologies
We use cookies, pixels, and other tracking technologies to improve your experience and personalize our Services. These tools allow us to analyze trends, manage the Site, and track user interactions.

  • Cookie Management: You can choose to block or delete cookies via your browser settings, though some parts of the Site may not function as intended without cookies.

  • Global Privacy Control (GPC): We honor Global Privacy Control signals, which allow you to opt-out of targeted advertising and data sharing across supported platforms.

5. Data Security and Retention
We implement security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee 100% security. Additionally, any information you send us may not be secure during transmission. We recommend using secure channels when sharing sensitive data.

  • Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

6. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Deletion: You may request the deletion of your personal data.

  • Right to Correction: You can request the correction of inaccurate personal information.

  • Right of Portability: You can request the transfer of your data to another service provider in a structured, commonly used, and machine-readable format.

  • Restriction of Processing: You can request that we restrict the processing of your personal data.

  • Withdrawal of Consent: Where we rely on your consent to process data, you can withdraw consent at any time.

  • Opt-Out of Marketing: You can unsubscribe from promotional emails and SMS by following the instructions in the communications.

7. International Data Transfers
Your personal data may be transferred to and processed in countries outside your country of residence, including the United States, where our servers and third-party providers are located. We take appropriate measures, such as using Standard Contractual Clauses, to ensure your data is handled securely.

8. Children's Privacy
Our Services are not intended for children under 16, and we do not knowingly collect personal information from minors. If you believe we have collected data from a child under 16, please contact us immediately for its deletion.

9. Third-Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review the privacy policies of third-party sites before providing them with any personal information.

10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and the "Last Updated" date will be updated accordingly.

11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Store Name: Marlow Fashion

Address: 1322 Marita Dr, Boulder City, NV 89005, USA

E-mail: support@marlowfashion.com

Telephone: +1 (513) 692-5334

Opening hours: Monday - Friday: 09:00 - 18:00

We will do our best to answer your email within 1-2 days.